Privacy Policy

Privacy Policy

We at Kendama Belgium B.V. (“we”, “our”, “us”) take the protection of your personal data very seriously. This Privacy Policy explains how we process personal data (hereinafter referred to as “data”) when you use our website https:/kinkendamas.com and our related services, in accordance with the General Data Protection Regulation (GDPR).

I. Information About the Data Controller

The data controller for this website and online shop is:

Kendama Belgium B.V.
De Pintelaan 13
9000 Gent
Belgium

Email: info@kinkendamas.com

II. Rights of Users and Data Subjects

According to the GDPR, you have the following rights regarding the processing of your personal data:

  • Right of access (Art. 15 GDPR): to obtain confirmation of whether we process your data and to receive a copy.

  • Right to rectification (Art. 16 GDPR): to correct inaccurate or incomplete data.

  • Right to erasure (Art. 17 GDPR): to request deletion of your data unless exceptions apply.

  • Right to restriction of processing (Art. 18 GDPR): to restrict processing under certain conditions.

  • Right to data portability (Art. 20 GDPR): to receive your data in a structured format and transfer it to another controller.

  • Right to lodge a complaint (Art. 77 GDPR): with a supervisory authority if you believe your data is unlawfully processed.

  • Right to object (Art. 21 GDPR): against processing based on Art. 6(1)(f) GDPR, especially regarding direct marketing.

We are also obligated to inform all recipients to whom data has been disclosed about rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort.

III. Information on Data Processing

1. Server Data

When you visit our website, technical information (server log files) is automatically collected by our hosting provider. These include: browser type and version, operating system, referring URL, pages visited, date and time of access, and your IP address.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in stability, security, and functionality).
Data is deleted within 7 days unless required for evidence in security incidents.

2. Cookies

a) Session Cookies – used to ensure site functionality (e.g., cart, login). Deleted when you close your browser.

b) Third-Party Cookies – may be used for analytics, advertising, or functionality (see below under Google/Shopify).

c) Cookie Management – You can restrict or disable cookies via your browser settings. Please note some features may not work correctly without cookies.

3. Contract Processing (Orders)

When you place an order, we process the data you provide (name, address, email, payment details, etc.) for the purpose of contract fulfillment and shipping.

Legal basis: Art. 6(1)(b) GDPR.
We retain data for legal and tax retention periods. Data may be shared with shipping providers and payment processors to fulfill the order.

4. Customer Accounts

If you create an account, we process your registration details (e.g., name, email, address). This allows you to view order history and save preferences.

Legal basis: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (contract).
You can request deletion of your account at any time.

5. Newsletter

If you subscribe, we collect your email address (and optionally your name). We use a double opt-in process and store IP address, date, and time of registration.

Legal basis: Art. 6(1)(a) GDPR (consent).
You may unsubscribe anytime via the link in each newsletter or by contacting us.

Newsletter provider: Klaviyo
225 Franklin St, Boston, MA 02110, USA
Privacy Policy: https://www.klaviyo.com/privacy

6. Availability Notifications

If you sign up to be notified when a product is back in stock, we will use your email address solely for this purpose (double opt-in procedure applies).

Legal basis: Art. 6(1)(a) GDPR (consent).

7. Contact Requests

When you contact us (via email, contact form, etc.), your data is processed to handle your inquiry.

Legal basis: Art. 6(1)(b) GDPR.
Your data will be deleted once your request has been resolved, unless legal obligations require longer storage.

8. Social Media (Meta / Instagram / Facebook)

We maintain social media pages on Facebook and Instagram. Together with Meta Platforms Ireland Ltd., we are joint controllers.

Meta Privacy Policy: https://www.facebook.com/privacy/explanation
Instagram Privacy Policy: https://help.instagram.com/519522125107875

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in marketing).
If you interact with us via social media, your data may be processed by Meta and stored in the USA.

9. Analytics & Marketing

Google Analytics
We use Google Analytics (with IP anonymization) to analyze site usage.
Provider: Google Ireland Limited, Gordon House, Dublin 4, Ireland.
Privacy Policy: https://policies.google.com/privacy
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in optimizing our site).

Google Ads / Conversion Tracking & Remarketing
We use Google Ads to display targeted advertising and measure conversions.

Google Fonts / Maps / reCAPTCHA
Used to display fonts, maps, and protect forms from spam/bots.

Legal basis: Art. 6(1)(f) GDPR.

10. Shopify

Our shop is powered by Shopify.
Provider: Shopify International Ltd., 2nd Floor, 1-2 Haddington Road, Dublin 4, Ireland.
Data may also be processed in Canada and the USA.
Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Data processed includes: name, address, email, payment details, IP address, order history, and device/browser information.

Legal basis: Art. 6(1)(b) GDPR (contract) and Art. 6(1)(f) GDPR (legitimate interests).

11. Payment Providers

We may use payment services such as Klarna and others.
If you choose Klarna, your personal data will be transmitted to Klarna for identity and credit checks.

Klarna Privacy Policy: https://www.klarna.com/international/privacy-policy/

Legal basis: Art. 6(1)(b) GDPR (contract).

IV. Data Retention

We store your data only as long as necessary to fulfill the purposes outlined above or as required by law (e.g., tax obligations).

V. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or services. The current version is always available on our website.