Frequently Asked Questions

Everything you need to know about KIN Kendama

Products & Brand

KIN Kendama is a premium kendama brand dedicated to creating high-quality, performance-driven kendamas for players of all skill levels, from beginners to pros. We combine traditional Japanese craftsmanship with modern innovation to produce kendamas that help you master tricks and progress your skills. Each KIN Kendama is crafted with precision balance, premium wood, and durable paint finishes for lasting performance and style. The name KIN represents “precious” or “family,” reflecting our mission to make kendamas accessible to everyone, regardless of skill level, while inspiring a new generation of kendama players with fun, high-quality, and reliable kendamas.
You can buy KIN Kendamas online from our official store, as well as through Bol.com, Amazon, and select local shops in Belgium. We offer european wide shipping from our webshop and a curated selection of beginner, intermediate, and pro-level kendamas. Browse our collection to find the perfect KIN Kendama for your skill level, style, and preferences.
KIN Kendama offers a wide range of kendamas for all skill levels, from beginners to pros. Our beginner and intermediate full setups are made from high-quality Beech wood, providing durability and balanced play to help you learn and progress your skills. For advanced players, our Ken-only models and premium-level kendamas are crafted from Maple wood, offering superior weight, precision, and performance for mastering advanced tricks. Each KIN Kendama model is carefully designed with optimal weight distribution, durable paint finishes, and ergonomic shapes to suit different play styles and skill levels, ensuring every player can find the perfect kendama.
Absolutely! KIN Kendama offers specially designed beginner models with features like sticky paint and balanced weight distribution that make learning easier. We also provide free tutorial videos and trick guides to help new players start their kendama journey with confidence.
KIN Kendama uses premium hardwoods including beech, maple, ash. Each wood type offers different characteristics: beech provides excellent durability, maple offers a balanced feel, ash is lightweight for technical tricks. All our woods are sustainably sourced.
KIN Kendama offers a variety of premium paint finishes designed to enhance grip, control, and style for players of all levels. Our finishes include Sticky paint, ideal for better grip during tricks like Lunar and Lighthouse, and Antiskid paint, which provides extra traction for controlled landings and precision play. Each KIN Kendama finish is carefully crafted to suit different trick styles, skill levels, and player preferences, ensuring the best performance and experience for every kendama enthusiast.
Yes! KIN Kendama regularly releases limited edition colorways, artist collaborations, and seasonal designs. Follow our social media and subscribe to our newsletter to stay updated on exclusive drops and special releases.
All KIN Kendama setups are competition-approved and designed to meet official standards from organizations such as the Kendama World Cup (KWC) and Japan Kendama Association (JKA). Our pro-level and full setups feature regulation dimensions, certified materials, and official specifications, ensuring they are suitable for serious players and competitions.
All KIN Kendama setups are carefully balanced for players of every skill level, from beginners to pros. If you’re unsure which model suits you best, feel free to contact our team — we’re happy to provide personalized advice to help you find the perfect KIN Kendama for your style and skill level.
Yes! We offer replacement strings, extra tama beads, kendama bags, display stands. All replacement parts are compatible with KIN Kendama models and designed to maintain optimal performance. Browse our accessories section to keep your kendama in top condition.

Shipping & Delivery

KIN Kendama offers two shipping options to suit your needs: Standard Shipping, which includes a tracking link and insurance in case of loss for peace of mind, and Economy Shipping, a more affordable option without tracking or insurance. We ship both domestically and internationally across Europe. Domestic orders typically arrive within 1–7 business days, while international orders take 5–30 business days depending on the destination and customs.
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. KIN Kendama offers two shipping options: Standard Shipping, which costs €7.10–€17 within Belgium depending on weight and €40 elsewhere in Europe, including tracking and insurance, and Economy Shipping, which costs €15 within Europe, is more affordable, but does not include tracking or insurance.
KIN Kendama currently ships within Europe, allowing customers across the continent to buy Kendama online directly from our official store. We are planning to offer worldwide shipping soon. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Once your order ships, you'll receive a tracking number via email. You can track your Kendama shipment using this number on the carrier's tracking portal. For any tracking issues or delivery questions, contact our customer support team for assistance.
We package all kendamas with protective materials to prevent shipping damage. If your kendama arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll arrange a solution within one day. Your satisfaction is our priority.
If you need to change your shipping address, contact us immediately at kinkendamas@gmail.com. We can update the address if the order hasn't been processed yet. Once shipped, address changes must be made directly with the carrier using your tracking number.
At the moment, KIN Kendama does not offer express shipping. All orders are shipped from Belgium with bpost, and delivery times depend on your destination. International orders typically arrive within 5–30 business days, domestic shipments inside Belgium are arriving 1-3 business days and you will receive a tracking link by email once your package is on its way.
If your tracking hasn’t updated for a longer period than expected or your package appears to be lost, please contact us right away so we can look into it with the carrier. Standard shipments are insured for your protection, so if the carrier confirms the parcel is lost we will arrange a replacement or provide a full refund, depending on your preference and stock availability. Economy shipments are not insured, so while we’ll always do our best to help and investigate, we can’t guarantee a replacement or refund if an economy parcel is lost.
At the moment, KIN Kendama ships within Europe only, but we can sometimes arrange special shipments outside Europe on request. If you need delivery to a country outside Europe, please contact us as soon as possible with your full address and the items you want to order, and we’ll check the available options, costs, and delivery estimates for your location.
Every KIN Kendama is packed in our own custom-designed box made to protect your setup during shipping, and the outer package is an eco-friendly cardboard variant. Inside, we also add protective filling to keep every product secure during transit, so your kendama arrives in the best possible condition. Each package includes your Product, instruction guide, and any promotional materials or stickers.

Payment & Pricing

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay for convenient checkout. All payments are processed securely through encrypted payment gateways to protect your information.
Our website automatically detects your location and displays prices in your local currency when possible. Final charges will appear in your selected currency at checkout.
Yes! We regularly offer seasonal sales, bundle discounts, and promotional codes. Subscribe to our newsletter to receive exclusive discount codes and early access to sales. Follow us on social media for flash sales and limited-time offers on kendamas and accessories.
Enter your discount code in the promo code field at checkout before completing your purchase. The discount will be automatically applied to your order total. Discount codes cannot be combined with other offers unless specifically stated. Contact support if you experience issues applying a code.
Prices shown include VAT for European customers. These fees are not included in our prices and are the customer's responsibility. Check with your local customs office for specific rates.
Absolutely. KIN Kendama uses industry-standard SSL encryption and PCI-compliant payment processors to protect your financial information. We never store your complete credit card details on our servers. All transactions are processed through secure, trusted payment gateways.
Yes! We offer installment payment options through services like Klarna for eligible orders. This allows you to split your purchase into interest-free payments. Availability depends on your location and order total. Select the installment option at checkout to see if you qualify.
KIN Kendama is built around one promise: delivering the best price-to-quality ratio in the kendama market. Our pricing reflects high-quality materials, reliable durability, and performance you can feel, so you get maximum value for your money without overpaying, backed by supportive customer service whenever you need help.
Yes! KIN Kendama offers wholesale pricing for retailers, kendama clubs, and bulk orders. Contact our wholesale team at kinkendama@gmail.com with details about your organization and order quantity. We'll provide custom pricing and terms for qualified wholesale partners.
Yes, you'll receive an email receipt immediately after your purchase is confirmed. The receipt includes your order number, itemized purchase details, payment information, and shipping address. You can also access your order history and download receipts anytime by logging into your KIN Kendama account.

Returns & Warranty

At this time, KIN Kendama does not accept returns, so all sales are final once an order has been placed and shipped. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos, and we will review your case and work with you to find the best solution.
At this time, KIN Kendama does not offer exchanges, so all sales are final once an order has been placed and shipped. If you received the wrong item, or if your order arrives damaged or defective, please contact us as soon as possible with your order number and clear photos so we can review the issue and help you with the best possible solution.
KIN Kendama does not offer a warranty or guarantee at this time. If you believe your order arrived with a manufacturing defect, damage, or an issue that happened during shipping, please contact us as soon as possible with your order number and clear photos, and we will review your case and do our best to find a fair solution.
At this time, KIN Kendama does not accept returns or exchanges, so all orders are final sale, including custom items, clearance products, accessories, replacement parts, and any products that have been opened or used. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos so we can review the issue and help you with the best possible solution.
KIN Kendama does not accept refunds at this time and we do not offer a warranty or guarantee. If your order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with your order number and clear photos so we can review the issue and do our best to find a fair solution.
KIN Kendama does not accept returns, exchanges, or refunds, so we do not provide return labels and return shipping is not applicable. If your order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with your order number and clear photos so we can review the issue and do our best to find a fair solution.
KIN Kendama does not offer refunds at this time, so refunds are not processed once an order has been placed and shipped. If your order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with your order number and clear photos so we can review the issue and do our best to find a fair solution.
If you received the wrong kendama, contact us immediately with your order number and photos of the item received at kinkendama@gmail.com We'll arrange for the correct kendama to be shipped to you at no charge and provide a prepaid return label for the incorrect item. We apologize for any inconvenience.
KIN Kendama does not accept returns or exchanges at this time, including for gift orders, so all sales are final once an order has been placed and shipped. If a gift order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with the order number and clear photos so we can review the issue and do our best to find a fair solution.
KIN Kendama does not offer a warranty or guarantee at this time, and normal signs of use like paint chips, small dents from drops, and string wear are expected with regular play. If your order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with your order number and clear photos so we can review the issue and do our best to find a fair solution.

Pickup & Local Info

KIN Kendama operates primarily as an online store to serve customers worldwide. However, we have a pickup location in Gent, Belgium where customers can view our products and collect orders. Visit our Contact page for address details and opening hours.
Yes! Local customers in Gent, Belgium can select local pickup at checkout. You'll receive an email notification when your order is ready for collection. Pickup is available during our business hours Monday-Friday 10am-6pm. Please bring your order confirmation email and valid ID.
We partner with select retailers across Europe and internationally. Visit our Store Locator page to find authorized KIN Kendama retailers near you. Buying from authorized retailers ensures you receive genuine KIN products with full warranty coverage. Contact us if you're interested in becoming a retail partner.
KIN Kendama actively supports the kendama community by sponsoring local sessions and competitions in Belgium and across Europe, and we also take part in international events such as European Kendama Championship (EKC). We work closely with the local club Kendama Gent to help grow the scene through meetups, jams, workshops, and community moments in Ghent and beyond, so players can connect, level up their skills, and stay updated on what we’re supporting next through our events and social channels.
Yes, if you’re local you can visit us at our headquarters in Ghent, but please note that we do not have a public showroom or retail store. Visits are only possible by appointment, so contact us at kinkendama@gmail.com in advance and we’ll let you know what’s possible.
Yes! Gent has an active kendama community with regular meetups and jam sessions. KIN Kendama supports the local scene through events, sponsorships, and community spaces.
At the moment, KIN Kendama does not offer offline coaching or in-person lessons, but we do share plenty of beginner-friendly kendama tutorials and trick tips through our YouTube channel and our social media, so you can learn step by step and keep progressing wherever you are.
At the moment, KIN Kendama does not accept returns or exchanges, so local customers cannot return online purchases at our headquarters in Ghent. If your order arrives damaged, defective, or incorrect, please contact kinkendama@gmail.com as soon as possible with your order number and clear photos so we can review the issue and do our best to find a fair solution.
Yes, there are parking spots close to our headquarters in Ghent, so if you’re visiting by car you should be able to park nearby and walk over easily. For the smoothest arrival, we recommend checking our contact or directions page before you come so you have the most up-to-date info for access and parking in the area.
Follow KIN Kendama on Instagram, Facebook, and TikTok for announcements about local events, competitions, and jam sessions. Subscribe to our newsletter for monthly event.

Product Use & Tips

Start with basic Kendama tricks like big cup, small cup, and spike. KIN Kendama offers free tutorial videos on YouTube covering beginner to advanced tricks. Practice consistently, focus on proper form, and don't rush progression. Join our online community on WhatsApp to get tips from experienced players and track your progress.
Avoid playing in wet conditions as moisture can damage the wood. Replace the string when it shows wear or fraying. Store your kendama in a cool, dry place away from direct sunlight.
Replace your kendama string around every 3-4 weeks with regular use, or sooner if you notice fraying, stretching, or weakening. The string is crucial for safety and performance. KIN Kendama offers replacement strings in various lengths and materials. Watch our string replacement tutorial video for step-by-step instructions.
To build a strong kendama foundation, we recommend starting with the core basics like big cup, small cup, base cup, spike, pull-up spike, around the world, and airplane, because these tricks develop the hand-eye coordination and control you’ll need for harder combos later on. For more tricks, step-by-step tutorials, and progression tips, check out our YouTube channel where we regularly share beginner-friendly guides and new ideas.
New kendamas benefit from a break-in period. Play regularly for 1-2 weeks to soften the paint and wood. The cups will develop a slight texture that improves grip. Sticky paint becomes more tacky with use. Avoid aggressive breaking-in methods that could damage the kendama. Natural play is the best way to optimize performance.
Yes! Many players customize their kendamas with stickers, paint, or wood burning. Popular customizations include adding weight to the tama, adjusting string length, or creating custom paint designs. Share your custom KIN Kendama on social media with our hashtag for a chance to be featured.
Lunar tricks involve balancing the kendama with the tama resting in the cups. Lighthouse tricks balance the Ken on the Tama on top, standing with the Base Cup on the Tama. Both require sticky paint for better grip. KIN Kendama's sticky paint models are ideal for mastering these balance tricks. Watch our tutorial videos for technique tips.
Standard string length is about 7-8 fingers width from the bottom of the tama to the base cup when held vertically. Shorter strings offer more control for technical tricks, while longer strings are better for flow and juggle tricks. Experiment to find your preference. KIN Kendama strings come in multiple lengths.
Paint chips and wear are normal with regular kendama use and usually don’t affect performance, and many players even like the broken-in look over time. KIN Kendama does not offer repainting services or paint refresh kits, but we do share general care and maintenance tips through our content so you can keep your kendama playing its best.
KIN Kendama's YouTube channel features advanced trick tutorials including slingers, juggles, and competition-level combos. Follow our sponsored athlethes on social media for cutting-edge tricks and technique breakdowns. Join our WhatsApp community to request specific trick tutorials and get personalized advice from experienced players.